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WhatsApp

This section is visible only to administrators and not to members (users).

From here you can connect Quoting24 to WhatsApp through the official Meta APIs (WhatsApp Business Platform), enabling:

  • chat management
  • contact management
  • message sending and receiving from Quoting24

The connection through official APIs is the mode covered by this version of the wiki.

Connection through official Meta APIs

The official APIs allow Quoting24 to manage WhatsApp conversations in a stable, traceable way supported by Meta.

Pros

  • Ability to use interactive buttons in messages (e.g. "Approve quote"), connectable to ERP systems
  • High stability and official technical support
  • Centralized request management in Quoting24, with tickets, assignments and automations

Operational Rules

  • Outgoing messages to new contacts (from whom we have not received messages in the last 24 hours) are restricted to templates pre-approved by Meta

Only after a customer reply is it possible to communicate freely.

After sending a pre-approved message, it is possible to write normal messages, but they will be delivered to the customer only after an action from them (e.g. clicking the "tell me more" button or replying).

  • The customer must approve opening the communication channel and must be on a mobile device to correctly complete the interaction with templates.

  • Depending on the selected configuration, manual use of the WhatsApp Business App on the same number may require the WhatsApp Coexistence feature.

  • WhatsApp groups and the app's broadcast lists are not supported on the Meta APIs; for template campaigns use the Broadcast API section.

If the number is already on another provider’s APIs and you want to bring it to Quoting24 without changing it, follow WhatsApp API migration.

Features Available with Quoting24

Once the official channel is connected, Quoting24 lets you work on WhatsApp requests with its operational features:

  • splitting conversations into tickets
  • manual or automatic assignment to operators
  • recognition of plates, VINs and spare parts in messages
  • sending messages, images and documents
  • sending quotes and PDFs from the management software
  • using interactive buttons when supported by the API flow

Quoting24 internal features remain managed by the platform; message delivery to customers follows the operational rules of the official Meta APIs.