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Quoting24 Help Center

Welcome to the Quoting24 Help Center.

This documentation will guide you step by step through using Quoting24, explaining what the platform does, who it is for and how to make the most of it in your daily activities.

What Quoting24 is

Quoting24 is a platform designed to manage, organize and automate quote requests received via WhatsApp, turning conversations with customers into a structured and efficient workflow. Quoting24 is especially useful when:

  • Multiple operators work on the same number and the volume of requests is high
  • You need to reduce quote preparation time through a set of automations designed for automotive parts sales.

Unlike traditional WhatsApp, Quoting24:

  • splits conversations into tickets
  • lets you work as a team with no limits on connected numbers and operators
  • connects directly to Qricambi and your management software

Quoting24 is used to:

  • manage many requests at the same time without losing messages
  • automate searches for license plates, VINs and spare parts
  • collaborate among colleagues with internal notes, reactions and unified notifications
  • create a continuous flow from request → search → quote → response

Documentation index

🚀 Get Started with Quoting 24

🧾 Request management

  • Main screen
    Main view with tickets, chat and spare parts search.
  • Ticket management
    One writable ticket per conversation, replies, reopen and scheduled messages.
  • Request list
    History, search and filters for received requests.
  • Labels
    Ticket labels, automatic categorization and urgency.
  • Saved responses
    Predefined messages to respond faster.

  • Assignments
    Automatic assignment and intelligent ticket management.

  • Delivery shifts
    Managing and assigning shifts to companies.

  • Daily activity report
    Email report with ticket KPIs, operators and daily trends.
  • Quoting News
    Read-only channel for Quoting product communications.

💬 WhatsApp channel

  • WhatsApp overview
    Connecting the WhatsApp number through the official APIs.
  • WhatsApp API migration
    Connect to Quoting24 a number already on another provider’s APIs, without changing it.
  • WhatsApp Coexistence
    Use the WhatsApp Business app and the official APIs on the same number.
  • Broadcast API
    Meta template campaigns to many numbers, with recipients uploaded from Excel.

🌐 Widget channel

  • Widget overview — Chat on the site: guest session, company association, and history restore.
  • Widget B2C — Script, unknown visitor, and payload with external_id / company_name.
  • Widget B2B — History across devices with external_user_id and restore_id.
  • Technical integration — init() contract, company creation, CSP, and troubleshooting.

👥 Contacts and companies

  • Contacts
    Managing contacts from the WhatsApp channel.
  • Companies
    Creating and managing customer companies.

Artificial intelligence

🔌 Integrations

👤 Account settings

Where to start

If this is your first time using Quoting24, we recommend this path:

  1. Access Quoting 24
  2. General overview
  3. Main screen
  4. WhatsApp overview
  5. Activities and Automations

This will give you a complete overview of how it works before going into the details.